Delta Says This Service Is The Airline Industrys Most Humane

Delta Says This Service Is The Airline Industry\s \Most Humane\
Delta Air Lines Sees Premium Profit
Delta Air Lines fuel bill surged in the last quarter and travelers were willing to pick some of the tab.

Higher airfares and brisk sales of seats in premium sections of the plane like business and first class helped the second-largest U.S. airline offset its fuel costs as it posted record revenue and profits that topped Wall Streets expectations for the three months ended in September. Delta shares were up more than 5 percent midday Thursday, more than the airlines competitors.

Analysts are happy with the report. Cowen & Co.s Helane Becker reiterated an Outperform rating and $67 price target on Delta, writing that the environment remains favorable for the company. As weve noted before, investors have been laser focused on capacity this year, cheering downward guidance on the belief that fewer seats will allow airlines to raise prices to cover higher jet fuel prices. While Delta is targeting a capacity increase next year, its a fairly modest one, and as Becker writes, Delta is taking a cautious approach and its expansion plans make sense given a robust revenue outlook.

Delta said it was able to cover about 85 percent of the increase in fuel costs, partly thanks to higher fares. Revenue from business class and higher-end coach seats with more legroom rose nearly 20 percent in the last quarter, compared with a 3 percent increase in revenue from coach, Delta said. Its revenue available per seat mile, a key industry metric of revenue for each seat an airline flies one mile, rose more than 4 percent from a year earlier.

It is welcome news. The sector has largely lagged the broader market as investors fretted about weak profit growth amid more expensive fuel, generally airlines second-biggest expense after employee salaries.

Evercore ISI reiterated an Outperform rating and $68 price target on Delta, writing that he too believes the fourth-quarter revenue outlook should provide comfort [and] relief after the stock has dropped some 14% this month. He also highlights the momentum Deltas seeing with premium and business class seat sales (up 20% year to date) and believes that recent share weakness is a buying opportunity.

But Delta customers are also opting for more expensive seats in coach and the airline on Thursday said it plans to give travelers more options to buy up.

Management said that it was able to offset an 85% increase in fuel costs in the third quarter, and that Delta hadnt seen any slowdown in demand, which has never been healthier from both business and leisure travelers. The company said that its top financial priority for 2019 is margin expansion, and that its expecting 3% capacity growth for next year.

Airlines have been slicing the coach cabin into new classes of service in recent years, offering travelers more legroom and amenities at the high end, and restrictive so-called basic economy fares at the low end that dont allow changes and force travelers to board the plane last.

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Stocks are sinking, but Delta Air Lines (DAL) is virtually soaring above the fray, rising more than 3% following its third-quarter earnings report.

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Where we were: Delta shares have suffered recently, but are climbing as investors digested the results and fourth-quarter forecast.

Good morning, everyone, and welcome to the Delta Air Lines September Quarter 2018 Financial Results Conference Call. My name is Lisa and I will be your coordinator. At this time, all participants are in a listen-only mode until we conduct a question-and-answer session following the presentation. As a reminder, todays call is being recorded.

The results had lifted Deltas peers, although as the selloff deepened many airlines dropped into the red.

I would now like to turn the conference over to Jill Greer, Vice President of Investor Relations. Please go ahead.

Thanks, Lisa. Good morning, everyone, and thanks for joining us on our September quarter call. Joining us from Atlanta today are our CEO, Ed Bastian; our President, Glen Hauenstein; and our CFO, Paul Jacobson. The entire leadership team is here in the room for the Q&A session. Ed will open the call and give an overview of Deltas financial performance, Glen will then address the revenue environment, and Paul will conclude with a review of our cost performance and cash flow. To get in as many questions as possible during the Q&A, please limit yourself to one question and a brief follow-up.

Todays discussion contains forward-looking statements that represent our beliefs or expectations about future events. All forward-looking statements involve risks and uncertainties that could cause the actual results to differ materially from the forward-looking statements. Some of the factors that may cause such differences are described in Deltas SEC filings. Well also discuss non-GAAP financial measures. All results exclude special items unless otherwise noted and you can find a reconciliation of our non-GAAP measures on the Investor Relations page at ir.delta.com.

Well, thanks, Jill. Good morning, everyone, and thank you for joining us today. Earlier we reported a $1.6 billion pre-tax profit in the September quarter and earnings per share of $1.80, which was at the high end of our initial guidance. Our EPS was up 16% over last year driven by strong revenue momentum, tax reform benefits, and a 4% lower share count. Demand for the Delta product has never been greater. Our revenues grew 8% to nearly $12 billion, a record level for the company and now we expect to achieve 8% topline growth for the full year. We have seen continued success in addressing fuel cost increases and offset roughly 85% of the $655 million impact of fuel cost for the quarter. Our speed in recovering these costs has never been better and gives us confidence that we can fully recapture fuel costs at these levels as we head into 2019 and start to grow our margins once more.

Id like to thank the Delta people for running the best airline operation and continuing to raise the bar. Weve now had 100 days without a single cancellation across the entire Delta system, both Delta mainline and Delta Connection, already exceeding 2017s full-year record of 90 days. Id also like to thank the team for the incredible job theyve done with the difficult and challenging conditions of Hurricane Michael. Weve had less than 100 cancellations over the last two days with minimal financial impact. We were the last operator out of the Gulf Coast stations and were the first carrier to return to these stations today. Our customers depend on Delta and we put our customers needs and interests first. Thats the Delta difference. This unprecedented level of reliability combined with great service from our team that is driving our customer satisfaction scores to new heights.

Our domestic net promoter score has averaged 44% this year, which is up 3 points over the prior year. This is the reason why our revenue per premium is at record levels and sustainable. In recognition of our employees outstanding performance, weve added another $395 million toward next Februarys profit sharing payout. This is in addition to awarding a 3% base increase, which was effective October 1, for ground employees and flight attendants. Later this month well celebrate the 10th anniversary of our merger with Northwest, which was the beginning of a campaign to become the very best airline in the world for our employees, owners, and the customers and communities that we serve. In those 10 years, weve led an unprecedented transformation of Delta and our industry. We are financially stronger and able to withstand industry cycles like never before.

We have increased our global reach to 52 countries with an innovative strategy that includes over $2 billion in equity ownership of our airline partners. Through our commercial efforts, we have taken Delta from mid-teens NPS and a revenue deficit to the industry to a carrier with leading customer satisfaction and a sustainable revenue premium. And through it all, weve shared that success with our people and at the same time, achieved an investment-grade rating and returned nearly $12 billion to our owners through dividends and share repurchases. Despite three significant upward moves in fuel this year driving more than $2 billion of higher fuel expense, we still expect to deliver our fourth consecutive year of pre-tax profits over $5 billion. This demonstrates the resiliency of our business model and the speed with which we are able to react to changing economic conditions. Even with oil now hovering above $80 per barrel, we are confident that we have the momentum to return to margin expansion in 2019.

We are never satisfied. We continue to set ambitious goals to improve the business and expand our profitability. We believe that Delta will sustain solid profits, margins, and cash flows throughout the business cycle. While still in the planning stages for 2019, we expect domestic capacity growth next year will decelerate by at least a point, partially offset by additional long-haul flying as we leverage our Korean joint venture. At a system level, we are building a plan for growth next year in the 3% range, which represents seat growth of about 2%, which is below expected GDP output and a point from greater stage length. While this is our current assumption, well be monitoring fuel and our ability to recapture these higher price points to ensure that 2019 is a year of margin growth. That is our top financial priority and is a business imperative. Well be ready to act if we see sustained higher fuel prices or economic uncertainty impacting our return to margin expansion.

In closing, we remain on track to deliver a very strong 2018. A $5 billion profit year, which is very similar to last years results despite covering a $2 billion fuel cost increase. Our brand has never been healthier and the service from our team never greater. As we look forward to 2019, we are confident in our ability to drive long-term value for our owners through topline growth, margin expansion, and prudent deployment of our capital. I look forward to sharing more details on our strategic outlook and 2019 business plan at our upcoming Investor Day in December as we lay the foundation for another decade of success.

And with that, Id like to turn the call over to Glen and Paul to go through the fine details of the quarter.

Thanks, Ed, and good morning, everyone. Id like to start by thanking the Delta team for delivering another record revenue quarter. The revenue environment is strong with solid demand in both leisure and business and a healthy yield environment. We had our busiest summer ever as record numbers of customers chose Delta for our industry-leading service and reliability. This generated record revenues of nearly $12 billion in the quarter, up 8% over last year. As a result, unit revenues grew by 4.3% as foreign exchange benefit of approximately 0.5 point was offset by the impact of Hurricane Florence. Storms are normally RASM accretive because flight cancellations drive ASM reductions. However, our in-house meteorology team and our OCC did a great job predicting the storms path would avoid Atlanta and we were able to limit flight cancellations for our customers.

We are maintaining our revenue momentum delivering a consistent mid-single digit unit revenue growth on a year-over-year and year-over-two-year basis despite much more challenging comps. Importantly, the rate of fuel recapture has sequentially improved each quarter this year and we are sustaining record revenue premium of 110% or higher to the industry. This speaks to the strength of the Delta brand and the quality of our services as our increases in both stage length and gauge significantly outpaced the industry in the quarter. We continue to grow the proportion of more stable and more profitable revenue, which is growing at a pace faster than ticket prices. Cargo, loyalty program, and MRO revenue were up double digits for the third consecutive quarter. This revenue momentum combined with better cost performance positions Delta to be among the first in the industry to expand margins despite the significant fuel price increases.

Corporate travel is a major part of this momentum. Our total corporate revenues grew 12% for the quarter on close-in booking strength and business yield improvements. September finished as our strongest month of fare recovery this year and for the quarter, we have now recovered nearly 40% of decline since 2014 with fares now back above the 2016 levels. September was the sixth consecutive month with month-over-month improvements in corporate fare growth, evidence that we are seeing acceleration in the corporate fare environment. And our most recent survey, 90% of travel managers expect to maintain or increase their travel spend into 2019 giving us continued optimism that this positive momentum will continue. Domestic revenues grew 9% on 3% higher unit revenues driven by improved yields. The pace of improvement picked up in August and September driving the best quarter of domestic PRASM growth since the third quarter of 2014.

Our core hubs of Atlanta, Minneapolis, and Detroit delivered among the strongest performances. Domestic unit revenue growth improved sequentially by more than 1 point despite the headwind from travel avoidance in the Southeast as Hurricane Florence approached. Looking forward, we see the continued momentum in close-in yields in the entity. Internationally, we saw improving trends with revenues up more than 6% on a 5% increase in unit revenues led by strong demand and robust revenue growth in our premium products. Our foreign exchange benefit stepped down from the June quarter as the dollar strengthened and we expect it to become a roughly 0.5 point headwind in the fourth quarter. Transatlantic unit revenues increased 8% driven by yield improvement and strong demand environment. Joint venture synergies and strong premium seat performance drove improvements above and beyond a 1.5 point FX benefit.

In Latin, after eighth consecutive quarters of positive unit revenue, PRASM was down 3% driven by currency headwinds and political instability. We are making necessary adjustments by de-emphasizing capacities in weak markets to offset headwinds and return to unit revenue growth by early next year. In the Pacific, our unit revenues increased 5%. This is impressive performance given that our network changes drove an 11% increase in stage length. Japan and Korea, both produced double-digit RASM growth and our China routes delivered a 9% RASM improvement on an 18% increase in capacity. Deltas superior serviced and unmatched reliability drives our expectations for topline revenue growth of 8% in the December quarter on 3% to 5% unit revenue growth and 4% increase in capacity. While our full-year seat growth expected to be below GDP at 2.8% on flight departures, completion factor and stage length are expected to result in our full-year ASMs slightly ahead of our 3% guidance.

The revenue environment is the best weve seen in years and the Delta brand has never been stronger. We believe we are seeing the strong commercial momentum needed to fully offset fuel prices at current levels. Longer term we are using our network, our brand and customer experience, and segmentation initiatives to drive revenue growth and margin expansion. First on network, we are leveraging our domestic footprint and expanding our global capabilities. Our fleet evolution is focused on getting the right aircraft on the right routes. This will allow us to improve the customer experience, grow premium products while also benefiting our cost structure. Over the next five years, we expect our share of domestic seat departures in the most efficient narrowbody aircraft category will grow to 45%. No carrier has as much opportunity to benefit from upgauging as Delta over the next 5 to 10 years.

Internationally, the most significant change taking place is in the Pacific. In 2013 we laid out a vision of transforming our Pacific network. Since then, we have rationalized our footprint in Tokyo and Narita, developed US gateways to the Pacific, replaced our 747 fleet with more efficient A350s, and enhanced our Transpacific alliances. With the building blocks now in place, we are seeing the expected improvements in profitability. Premium cabin performance has strengthened as our product has improved. With now 10 A350 aircraft deployed in the Pacific, we are encouraged by the revenue trends in our new Delta One suites and Premium Select cabins. Our joint venture with Korean is progressing well. Connecting traffic to Korea and beyond has more than doubled as we are building the best connecting complex in the Pacific. We will leverage this with our growth in the region next year.

Second is strengthening our brand and improving customer experience. The quality of our product, service, and operational reliability combined with the breadth of our network drives higher customer loyalty and strengthens the Delta brand. Our commercial innovation has allowed us to deliver a differentiated high quality customer experience. This has resulted in more than a 20 point improvement in domestic net promoter score since the merger. This increasing customer affinity is reflected in record acquisitions of our co-brand American Express card, which is seeing double-digit spend increases outpacing the US card industry. Our loyalty program revenue has nearly tripled since the merger as more customers than ever see increasing value from using their SkyMiles American Express card. And finally, we are enabling customer choice through our segmentation initiatives. We are offering our customers more choices in best-in-class products that are increasingly easier to buy across all channels.

We want all of our customers to be able to purchase Delta product how they want, when they want, and where they want. Premium product revenues grew 19% on a 3% increase in premium seats as up-sell revenue continues to be a source of strength. We are excited to roll out additional functionality to allow post purchase mileage upgrades later this year. Our success in selling branded products, growing our premium seats, and enhancing future functionality gives us confidence that Branded Fares will deliver sustained contribution to improve revenue generation. In closing, its been an incredibly eventful 10 years at Delta since the merger. Every day we think we — how we can make Delta better. We are giving our customers a high quality experience that they value and will pay a premium for, improving that through innovation and service and continue to differentiate and expand on our commercial successes.

Thank you, Glen, and good morning, everyone. Thank you for joining us. Im pleased to say that the September quarter marked an important inflection point in our non-fuel cost trajectory. While non-fuel costs in the first half of the year were slightly higher than we expected, non-fuel unit costs were flat for the September quarter. This is a 3 point improvement from the June quarter and keeps us on track to deliver on our full-year guidance of 1% to 2% non-fuel unit cost growth. As we outlined at our Investor Day last December, getting our unit costs back in check has been a huge focus for the company this year and I want to thank the entire Delta team for all the work its taken to get here. In the December quarter, we expect our non-fuel CASM to be slightly better at flat to down 1%. As anticipated, overhead pressures such as depreciation have begun to moderate in the second half of 2018 and weve seen productivity benefits from our fleet changes and our One Delta initiatives.

Our fleet transformation is still in the middle innings and will continue into the mid-2020s. As Glen mentioned, no carrier has as much opportunity to benefit from upgauging as Delta over the next 5 to 10 years. Airbus A220 deliveries start this quarter with entry into service in early 2019, primarily replacing high cost 50-seat regional jets, the aircraft least preferred by our customers. A321 and Boeing 737-900s are replacing the MD-88 fleet through 2020, providing a nearly 15% improvement in seat cost while also upgauging the fleet with a much better product for our customers. Then beginning in 2020, we start the next phase in our journey as we replace our older narrowbodies with larger new engine technology A321s resulting in even greater efficiencies than the classics. Our One Delta initiative is founded on the idea that better cross-company collaboration drives better cost efficiency.

It has been exciting to see the organization embrace this mindset as many of our large initiatives gain steam. One of our more substantial long-term opportunities is our network optimization initiative. This quarter we opened a cross-divisional Schedule Coordination Center to provide a more holistic approach to our scheduling providing benefits to customers and employees while driving $300 million in annual run rate savings. Our business units are executing well and achieved lower non-fuel CASM versus prior year helping to offset nearly 1 point of overhead pressure from fleet and facility investments. That cost discipline along with the incremental efficiency gains from refleeting and One Delta give us confidence in our ability to keep our non-fuel unit costs below 2% next year and beyond. Remaining disciplined with our unit cost is even more important to margin expansion given the recent volatility in fuel.

Our September quarter fuel expense increased by $655 million on 30% higher market fuel prices. We offset a portion of this through improved fuel efficiency from our new fleet and our One Delta initiative that reduced APU usage by 15%. While market fuel prices took a pause through mid-August, theres been a run up since then with prices testing new four-year highs. For the December quarter, we expect our all-in fuel price to increase approximately 30% over last year to $2.47 to $2.52 per gallon. Remember this includes a $0.05 headwind from the refinery due to the scheduled maintenance turnaround, which is progressing well and is on schedule to restart in mid-November. We currently forecast December quarter earnings per share of $1.10 to $1.30 per share, which keeps us on pace to achieve our full-year earnings guidance despite the latest increase in fuel.

This equates to a December quarter pre-tax margin in the range of 9% to 11%, consistent with last years result of 9.8%. This is despite continued pressure from higher fuel costs on our own earnings as well as the earnings of our airline partners, Aeromexico and Virgin Atlantic, of which we recognize 49% through non-operating expense. While 2018 has been challenged with over $2 billion of higher fuel expense, our belief and our ability to drive a fourth consecutive year of pre-tax earnings of over $5 billion speaks to the resilience of our business and the consistency of our performance. Turning to the balance sheet and cash flow. We generated $1.5 billion of operating cash flow for the quarter allowing for reinvestment in the business through $865 million in CapEx with nearly $600 million related to aircraft and aircraft modifications.

Our full-year CapEx is expected to be $4.9 billion. This is up from our prior guidance reflecting our recent decision to purchase and finance $600 million of aircraft that were previously slated for operating leases. While our decision to finance the aircraft differently reduces short-term free cash flow generation, net cash flow will be improved as we will finance the aircraft at a substantially lower cost than the lease rates weve been seeing in the market. We remain committed to returning over $2 billion to our owners in 2018. In the quarter, we generated $655 million of free cash flow and returned $325 million in share repurchases and $241 million in dividends to shareholders. With consistent returns to shareholders over the past five years, we reduced our fully diluted share count by 20% and returned nearly $12 billion through both dividends and share buybacks with our current dividend yield of approximately 2.8%.

Over the same time period, weve also reduced our adjusted net debt by $700 million and our pension liability by an astounding $4.6 billion at current market rates, dramatically improving the health of our balance sheet. Achieving this level of cash return and the balance sheet strength in just five years is another sign of how different our business is from the past. Last month S&P reaffirmed Deltas investment grade credit rating underlining the financial strength of the company. An investment grade rating gives us better access to capital markets and the flexibility and the agility to better manage our business over time. In closing, we delivered solid earnings for the quarter through revenue momentum and bending of the cost curve. Looking into 2019, Im excited to continue this momentum as we drive the business back to margin expansion.

Good. Thanks, Paul. Before we go to Q&A. Ill just have everybody take a minute and mark your calendars as we will return to New York this year for our Investor Day on December 13. So more details will go out closer to that date, but in the meantime hold that date for us. So Lisa, if you could now give the instructions to the analysts for the Q&A.

Hey, thanks. So, really appreciate the breakout on passenger revenues that you provided in the release. It looks like your business in premium products drove about 70% of your passenger revenue growth in the third quarter. I wondered if you could just break out whats included in that and maybe not a criticism of Delta, but given that all the action is coming from premium, why does the industry spend so much time talking about basic economy? Thanks.

Well, Duane, I think weve been pretty articulate about why we put basic economy in the marketplace years ago as the industry was being commoditized at the low end and we didnt really have a product that competed on a like-for-like basis with Spirit or Frontier. I think that was a necessary thing we needed to put in the marketplace and as many people have written, ours was the most humane of all of those as we didnt try to charge for overhead baggage. But really for the commoditized sector, we had something that was well above what they were competing in the OTAs and in the low-end spectrum. And thats when we also started to think about well, what did people want to buy from us that we werent supplying and thats where we devised these superior products and services and brought them to market. And I think when — what we get really excited about is we still believe were in the early innings on this. They are still not as easy as they need to be to buy, theyre still not available in all channels with all forms of currency. And over the next years not only will we be expanding those products and services, but well make them be easier to buy for our customers and we think that will continue to fuel growth in those sectors.

If you flew — if the customer travels in Delta One First Class, Delta Premium Select, or Comfort+; then it will be in that business cabin and premium product line.

Thats great. I mean 19% growth on 3% seats so mid-teens RASM growth. Thats great that you broke that out. And then Glen, wonder if you could just — sorry if I missed it, but do you expect domestic unit revenue growth to accelerate into the 4Q? How do we think about the relative regional growth into the December quarter? Thanks for taking the questions.

Yes. Were pretty excited about the current trends in domestic. December is going to be a bit of a challenge because we have a very long period this year between Thanksgiving and Christmas, but were certain that will become a business period as we get closer to it. But the core trends on business demand and the yields on business demand are in a very good place as we exit this year and head into 2019.

Hey, good morning everybody. First question for Ed. You talked about the industrys ability to recoup higher fuel as never having been faster. I agree with that, but Im curious as to what you think the driver is. Is it simply that the industry is largely unhedged? Have there been shifts in the booking curve? Are your systems simply better able to articulate schedule changes close? And the reason I ask is that I wonder if it could ever happen faster than say I dont know five or six months. I mean the reason FedEx trades 6 turns higher than you is that they recoup fuel practically in real time. So, obviously any further progress you or the industry can make should only further bolster your multiple. Any thoughts on that?

Sure, Jamie. Obviously FedEx has the ability to surcharge for fuel, which we do not. So, thats a fundamental difference and weve talked about that in the past. Whether that ever becomes an opportunity, I dont know, but thats a regulatory issue not an industry-specific matter that we can control ourselves. I think its a little bit of everything you mentioned. Im not — I dont know what the other airlines are going to report this quarter in terms of their pace of recapture relative to the improvement at Delta, I can tell you ts a number of things. Certainly the health of the business in terms of the brand and service reliability is strong and it gives us the pricing platform. You can only price where you have demand for your product and we have greater demand than ever at Delta. We had our busiest travel quarter in our history and that certainly has given us an ability to make sure we can cover the cost of fuel.

I think part of it is the work weve done on the non-fuel side to be able to have zero non-fuel cost growth in productivity, the benefits of upgauging are meaningful, and that certainly helped us real time in terms of that recapture. Technology certainly is a point, the focus on premium product and business travel. Our corporate volumes are up double digits in terms of revenue year-on-year that thats been helpful. So, I think its a combination of all of the above. Its an interesting question, are we hedged? Is that having an impact on it or not? I dont know, havent thought too much about that. But certainly it does create across the board of everybodys got the same incentive to make certain that we all are covering costs real time. So probably on the margin, thats helping as well.

Okay. That helps. And second question for Glen, follow up to Duanes question. Im also trying to understand the revenue breakdown on the income statement a little bit better. On the business and premium category, if I buy a $300 main cabin ticket and then I get an upsell offer of $100 when I check in, do you then classify $400 in the premium category or just the upsell? I really just kind of want to understand the mechanics behind the 19% year-on-year increase. Also once I start using miles on my app to upgrade, does that potentially cause the momentum in that category to slow as I guess that would be captured in the loyalty category?

No. I think at the end of the day what were trying to do is accelerate the usage of these products and services. And as we indicated previously, we are growing those cabins through the upgauge. And as we exit the MD-80s and as we bring on a 321 to substitute it, we generate 20% more premium seats. So the answer is that clearly it comes through different line items, but the revenue is real whether or not you pay with cash or whether or not you pay with mileage. And thats one of the things that were really excited about is being able to let you do that on your app on the way to the airport. And it doesnt matter to us how it comes through the P&L because its real revenue either way and what we need to do is continue to have your affinity grow there. And I think when you think about the ecosystem of the frequent flyer program, we want to give you more ways to burn your miles and control your experience and thats really the key of where we want to take this in the next couple of years is be able to buy what you want from us and be able to supply it to you. And as these things fill up, theres nothing keeping us from making more seats in those cabins because they are the higher margin pieces of our equation.

Look, I get all that. Its just my concern that as it starts to shift to loyalty when people start using miles, if there is a deceleration in that 19% rate, my concern is that people are going to look at that and say oh! business cabin premium is beginning to slow, which wouldnt necessarily be accurate. So again when Im using dollars for an upsell, does that reclassify everything into premium or just the incremental amount of the upsell?

So let me answer the first question is its the entire amount so the whole $400 would go because its where you sat in the cabin.

Right. And well try and classify the loyalty by cabin as well because we will — Jill is looking at me like Im crazy. But we can figure out how to do that by the time we bring all that online.

Im sure I have caused many eyes to roll so I will turn it over to the next question. Thank you, everybody.

Hey, good morning, everyone. Hey, nice quarter here. I got two questions here for Paul. Just in the rising rate environment, can you just kind of refresh us on what the change in the discount rate for the pension means; like 50 bps, what that means for the liability, number one? And then number two, where — just your composition of fixed versus floating rate debt, if you have that maybe as of the June or the September quarter here? Thanks.

Sure, Mike. Good morning and thanks for — thanks for the question. So as weve talked about before, every 50 basis points increase in rates on the pension lowers our liability by about $1.2 billion and thats been a good source of traction for us over the last couple of years especially as we have — we overfunded the pension plan last year with $3 billion of contributions. And then secondly, that interest rate appreciation is actually a very good thing for us in the aggregate because when you look at our P&L, we are actually less than 10% floating rate exposure on a net basis when you take into account cash and the other floating liabilities. So, were in fine shape for higher interest rates and in fact were a net beneficiary of them.

Hey, thanks. Good morning. Just to follow up on Mikes question there, Paul. Youve talked about contributing $500 million to the pension plan next year, I know you used the word overfunded. How do higher rates and the impact on liability impact that decision to use that $500 million toward pension and can you answer that question in the context of how pension contributions impact the NOL if at all? Thanks.

Sure. Thanks, Hunter. I probably used the wrong word there in terms of overfunded, funded above our minimum contribution.

But the plan is, as we know, still underfunded overall. Our long-term strategy, the $500 million that weve earmarked next year as well as the $500 million that weve earmarked in 2020 has all been consistent with the expectations of a higher interest rate margin — environment over time, which gets us well above that 80% funded target. And as weve disclosed at prior Investor Days et cetera, couple of hundred basis points gives us much closer to being fully funded on that pension plan. So, that remains part of our strategy and well continue to evaluate that as we see the rate environment continue to move.

Okay. And the NOL portion of the question, does that have any impact on it if you decide to fund more or less?

Yes. So, contributions to an underfunded pension plan are immediately deductible for tax so it actually does extend our NOL marginally.

Okay, thanks. And then another one for you, Paul. As I think about this the sub-2% CASMx number next year and the 3% capacity guide, how sensitive is that CASMx number to that 3%? And I realize that it depends on the type of capacity thats removed, thats gauged, and whatnot and maybe Im just asking about sort of like variable and fixed costs at the end of the day. But is there a rule of thumb that youve seen from Delta over the years where if you say take out X number of points of ASMs, that loosely translates to X percentage points of headwind in the CASMx side or is it really different every time?

It can be different. I think you answered your own question to some extent that it depends where the capacity is being added or taken out, upgauging effects that, et cetera. So, I think there isnt really a rule of thumb. As we continue to look through our 2019 planning process, as Ive mentioned before, weve got increased confidence about our ability to deliver sub-2% CASM next year and we feel good about those estimates.

Hunter, this is Ed. I think one other thing that obviously is playing a role as we look to next year is the improvements were seeing from the One Delta initiatives. We started to gain some real traction as the year progressed here in 2018 and you see that in the numbers and thats on top of the traditional network changes, upgauging, or the products that weve talked about in the past. And I think that number next year is going to be in the incremental hundreds of million of dollars over 2018.

Hey, good morning and thanks for taking the time. So Glen, it sounds like you guys are recovering the fuel cost increases quicker than you may be have in the past. I was just curious as to your thoughts on how we should expect the stickiness of that revenue to endure if we do end up in a period of maybe a little bit more moderate fuel price. Do you think you will be able to hold on to more of that kind of in the next lower fuel price environment?

I think if you look at the history the last time fuel rolled over, we were still hedged. So I think that the real opportunity is if fuel does moderate without a hedge here that we would be able to have a lot of that flow to the bottom line. Thats what happened last time, it took a long time in the wind up and it took a long time in the wind down. So, I would expect that it is very sticky on the way down.

Alright. And then, Paul, just curious on the cost guidance for — at least the preliminary cost guidance for next year of 0% to 2%. Were ending the year here kind of 0 to minus 1%. It sounds like the One Delta initiatives have traction. Can you kind of walk us through what the thoughts are there in terms of the expectations for a little bit of a step up into unit cost and where the opportunities might be in 2019?

Well, I think the — as Ed mentioned, the opportunities sit in One Delta, they sit in the general productivity initiatives that we challenge ourselves to achieve every year. Keep in mind theres a little bit of wage pressure next year with a regular increase for the pilots on January 1 as well as lapping the increase that Ed mentioned on this call for the October 1 for the ground and flight attendant. So, those pressures are present every single year and as we work through those in our planning cycle, we can provide more detail at Investor Day.

Hey, good morning. Thanks, guys. Paul, there has been a lot of bullish commentary around commodities not just today, but over the coming three to five years. And Im just wondering how youre thinking about this idea that there could be a permanent supply mismatch relative to demand and does it — really where Im going with this is does it make sense just given Deltas balance sheet to secure some catastrophic insurance for potential fuel volatility here?

Well, good morning, Dan. I think as we talked about it, were not pursuing any hedging and think that were in a very good position. I think its important to note that as weve demonstrated this year, our ability to recover fuel costs in the businesses has accelerated over the past and thats the number one front line from that standpoint. And I think what weve proven here or what were in the midst of proving is the durability in the business model to be able to absorb that. Weve been successful in high oil price environments, weve been successful in low oil price environments. Where it gets a little bit tricky and what youve seen this year is in the volatility, when that moves quickly in one direction or the other. So, I think we continue to believe that were on the right trajectory without hedging. Certainly, the refinery helps us as does our integrated fuel strategy in which we continue to deliver results that are materially better than the industry average to the tune of $0.07 to $0.10 per gallon.

Understood, OK. And then Glen, with respect to the average upsell rate, the industry started at $25 and Im just wondering if you can provide some insight into what it was for Delta in the third quarter and whats driving the appetite of corporations to continue to support that buy up? And what Im getting at is if corporations are offering road warriors more approach just given the tight labor conditions today?

Hey, good morning. Paul, if I might ask, I know there was some news items about Trainer and looking for a strategic partner. Could you talk a little bit about what youre exploring there and what benefits a strategic partner might make? And just a follow up on just Trainer in general. With some of this IMO 2020 talk is were going to get refining margins that expand here, does that improve your kind of relative advantage that trainer provides?

Well, good morning Savi. Thanks for the question. As weve talked about over the years with the Trainer strategy, weve talked often about finding a strategic partnership to take some of the products that we dont need, particularly the gasoline and the diesel, and get us to — keep us focused on jet fuel and allow us to harness all the benefits while still operating that plant. So with the turnaround coming up, it was a good opportunity to start that process. I wont comment on the process itself, but we continue to work through that. As it relates to IMO 2020, we spent a lot of time talking about it internally and I think the speculation is out there both that it could affect higher crude prices, but the preponderance seems to be that we would expect to see higher jet cracks. Thats bad for the airlines, but less bad for an airline that owns a refinery because we produce about 30% to 40% of the refinerys production in diesel and jet fuel that can help offset any increases in jet. So, we would expect that it would continue to help our relative advantage and look forward to continuing to see the benefits of Trainer in the years to come.

Right. Thank you very much for the time. Paul, just following up on your last point there on IMO 2020, I mean as you think about the broader expectation for pre-tax margin expansion in 2019, what are you sort of baking into your internal planning with regard to what crack spreads could do or just low prices could do next year as you think about the impact from IMO 2020?

Well, thanks for that, Jack. Were generally expecting to see higher cracks especially as we get to the back half of 2019 and well be modeling accordingly based on — depending on where crude ends up as we go through our planning prices. But as a general rule, we tend to plan conservatively on fuel. Thats tough when fuel prices are up $2 billion year-over-year, but we still expect that cracks are going to be higher especially as we go to the back half of next year. What theres more uncertainty about is what the crude environment looks like in 2019.

Okay. Thank you for that. And then as a follow up question either for Ed or for Glen with regard to tariffs, our sense is that the tariff sort of war that were seeing between the US and China is beginning to have an impact on your Transpacific global trade flows. Are you seeing any change in corporate behavior in your booking trends either into or out of Asia and do you think the tariffs are having any sort of impact on demand at this point as far as you can tell?

Well, Jack, we really havent seen any meaningful impact. Were watching it as everyone is. Our Pacific based revenues and China specifically have done quite well in the quarter especially given some of the added capacity that we had put into the market with our recent launch of Atlanta-Shanghai doing well within our range of expectation. So, we havent seen it.

Thanks very much, operator. Hi everybody. Thank you for the time. So I think last week, I want to say, Governor Cuomo talked about JFK expansion and I was just kind of wondering you guys have a really nice facility there right now. How will that program affect you both from a cost perspective and from operations perspective?

Hi Helane, this is Ed. We are obviously working with the Governor as we deal with the Port Authority to figure out the long-term strategy at JFK. Right now, I think its premature. A visions been laid out. Theres a long way to go between taking that vision and some of the initial commitments to actual documentation and deals. Our goal is to unify Terminal 4. So, the T2 facility will eventually be brought into Terminal 4 and well be building out some additional capacity for Terminal 4, which were excited by. We dont have that in place with the port yet. Weve been talking about that with them for the last couple of years and I support the Governors vision, creating a more unified version. One of the big challenges at JFK as you appreciate is the alliances are generally not in the same airport facilities as the home carriers and I think over time hopefully, that will get resettled.

Okay. And then does that in any way change — I think the last conference call you talked about $12 billion over the next decade in airport construction spend. Does that change that number at all?

Not meaningfully. A little bit of thats in there. We are anticipating that that buildout is not going to be a substantial amount.

Okay. And then can I just ask one last question about looking ahead to the first quarter of 2019 when Brexit kicks in. Ed, youre pretty plugged into Washington. Have you heard anything about agreements being negotiated to continue uninterrupted air travel?

I dont have any inside intelligence if thats what youre asking me, Helane, I think we all have a vested interest in making certain our access to the UK market remains unfettered and I dont anticipate its going to be a meaningful issue for us.

Good morning. Thanks for squeezing me in. Glen, a question for you. On 4Q CASM — sorry rather RASM, can you provide just some color on the regional breakdown? I know you talked a little bit about domestic earlier. And then just how youre feeling about the international environment given FX, capacity, and so on?

I think thats a great question. We clearly see the impacts of a stronger dollar on the international arena and I think one of the changes that youll see as we move toward 2019 is a reemphasis of US point of origin travel over foreign point of origin travels as we reorient our network even further. The recent devaluation of the Chinese currency as well as the Brazilian currency all have an impact on us and so it tends — we tend to then favor places with high point of sale US as opposed to places where theres higher foreign point of sale and thats I think something well be talking about at Investor Day.

As far as the regions go, I think from what we see now, were sitting kind of at the bottom as we speak in terms of the Latin to look better than where weve seen in the last few weeks. So I think were not calling the bottom of the trough, but I think we will start to see growth in Latin over the next couple of months and positioned well into 2019. The Pacific remains strong despite all the rhetoric that Ed just talked about. Its core demand to and from and particularly in the business cabin is very strong. And then Atlantic were facing some more FX volatility, but the core demand in the Transatlantic remains incredibly strong and were looking for RASM through the winter to be quite positive despite the fact that there is a lot of capacity in the Transatlantic this winter and as weve talked about it.

Thanks. If I can sneak one in for Paul there. Sorry for cutting you off, Glen. Paul, can you just talk about some thoughts on CapEx going forward just with higher fuel rates and whether or not youre considering pulling in spend, deferring aircraft and then maybe whats a good number of years over the next couple of years just getting all the moving parts with that what youre leasing and so on?

Sure, Rajeev. I think our CapEx strategy of continuing to reinvest 50% of our operating cash flow back into the business is still intact. Obviously well be higher than that this year, but given the receptivity of fuel price recapture and what weve been able to do for the P&L, we didnt want to whipsaw the organization and make any short-term adjustments to what we saw as a temporary challenge in the business. So, were going to continue to march along that path and feel good about the guidance that weve given. The stepup that we talked about today really represents just a different financing decision for the same capital and that will save us tens of millions of dollars a year.

Well, that is going to wrap up the analyst portion of the call and I will now turn over to Ned Walker, our Chief Communications Officer.

Okay. Hey, thanks Jill, and welcome everyone. Well go ahead and begin the process of the media Q&A at this point. Id like to ask the media if they could limit themselves to one question and a quick follow up. We should be able to accommodate most everyone. And Lisa, if you could review the process for queuing up to ask a question and well get under way. Thanks.

Yes, sir. Thank you. (Operator Instructions) Well take our first question from Andrew Tangel with The Wall Street Journal.

Hi there. Good morning. Wondering if you all could give us a breakdown of how much you all have raised Main Cabin fares versus business and premium fares so far this year and in the third quarter?

We typically dont give that kind of kind of disclosure. Overall, our unit revenues were up 4% in the quarter and much of that was the pricing effect.

Well. can you give us an idea of how much more room youve got down the road to raise fares later this year and next year given the inflation elsewhere were seeing and where incomes overall are nationwide? How much more flexibility do youll have to raise fares to recover fuel and other costs?

Well, we dont speculate on the upcoming pricing or fare environment. I can tell you that the economy is healthy, demand is very healthy for the Delta product, and to the extent oil prices were to continue to rise, we expect to be able to pass along the cost of that.

Hi there. Id like to ask what impact you expect President Trumps list of the summer ban on ethanol might have on the Trainer refinery.

Well, Kelly, this is Paul. I think we are applauding the administrations efforts to help streamline the renewable fuel standards and improve the market trading of RINs. We have seen a significant benefit in the lower cost of RINs compliance for the refinery this year and applaud the efforts to try to find a solution.

No, it doesnt. Like I said, we realized a nice benefit in the lower RINs cost and the refinery is performing well.

Hi, good morning. My question has to do with basic economy. Im wondering if you guys have seen any impact from Americans move beginning in September to allow a carry-on bag, your more humane approach as you described it.

Well, we have not. We dont sell an incredible amount of basic economy because most of our customer base chooses when theyre presented with what those are and the modest amounts to sellup into Main Cabin or even better products, choose to sellup into the Main Cabin. So, its a very small percentage of our total sales and we havent seen a change in that with Americans new policy.

Hi, good morning. Could you tell me what the upsell rate is on from Main Cabin to premium economy for international and then Main Cabin main cabin for Comfort+ domestic? I think basic economy is something like 50% of passengers considering basic economy bought into Main Cabin. Im just curious about the more expensive economy fares you offer.

Well, I think its a lot based on the amount of seats we have available to sales. So, youre asking how many people who are presented with that offer take it, is that the take rate?

I think what we could tell you is that the load factors — the SAT (ph) load factors in these cabins are relatively good. Weve gone from selling about 13% of the first class for example when we started selling first class to now selling about 60% of the cabin. The rest is available for upgrades. Comfort+ runs a load factor in the high 60s now based on stage. And then Premium Select, which is our newest product and is only available on a minimal number of flights, but were going to bring that to all of our long haul internationals over the next few years, is off to an amazing start. Were selling about 85% of those seats.

Yes. Thats what were excited about in the future is the ability to control your travel and upgrade however you want to with whatever currency you want to use. So you want to — if your company buys you a coach ticket and you want to sit in the Premium Select cabin, well have an offer for you that would be 17,000 miles for you or its $170 in cash. So, those kinds of offers are really where were trying to go with all of that in making it simpler to buy or easier to buy and allowing you to buy it however youd like to pay for it.

Some are available now, some are available — generally cash is available now, dollars. Mileage will be available in the fourth quarter, but what were really trying to get to is mileage on mobile, which will be early in 2019.

I wanted to ask about the performance in Minneapolis. Detroit is very strong in the quarter. However, Ive seen some capacity reductions there impacting markets like Akakan and Peoria. Could you talk about the strength there and why youre pulling out some of those connecting markets?

We are growing Detroit. As a matter of fact, we have significant growth in Detroit. Were adding new markets, I believe in November we added Detroit to San Jose and last year we added Detroit to Santa Ana. And so were trying to make our schedules more relevant to people in Detroit to places people in Detroit want to go, focusing on the top 50 cities that people in Detroit want to go. And to the extent that we are not making money into regional cities, were rationalizing that capacity out of the network in some of those cities. If you look at the number of people who went from Detroit to Peoria on any given day, it was probably less than 10 and there are alternatives in the region. So streamlining, making the network more efficient, and providing the people in Detroit with places they want to go and were very excited. Ed last month announced the new services from Detroit to Honolulu. And so we are growing Detroit and were really committed to Detroit and were excited about 2019 because theres going to be quite a bit more service into Detroit.

Okay. Thanks, Ed, Glen, and Paul. That concludes our September quarter 2018 conference call. Well see the analysts at our Investor Day in New York on December 13 and back on the fourth quarter and year-end results call back in January of 2019. Good day, everyone.

Thank you. That concludes todays conference. Thank you for your participation. You may now disconnect.

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