Water poured from the site at the corner of Charles Street and Cameron Street. In a release, the Region of Waterloo said the large water main has a 600 mm diameter and was hit by a contractor working for a private developer at 7:20 a.m.
Drewlo Holdings, the developer with a project nearby, said in a statement the cause of the break is still being investigated but a shoring contractor was drilling in a location near the break. The company noted all necessary approvals and locate requests were in place.
In the statement, Drewlo Holdings said it "recognizes the effects of the situation on residents and businesses in the area" and it "continues to work closely with city officials to investigate the break."
"Residents might experience fluctuations in water pressure and discolouration in water," the region said in a release around 11 a.m.
The region recommends people look at their tap water before using it. Discoloured water can stain laundry and the region doesn't recommend anyone drink discoloured water.
"Running the cold, unsoften water tap nearest to your supply for ten minutes usually will clear discoloured water. If the problem persists, please wait an hour and try again," the region said.
Running the cold, unsoften water tap nearest to your supply for 10mins will clear discoloured water. If the problem persists, please wait an hour and try again, he suggested.
St. Mary's General Hospital restricted service to "emergent and urgent services only" in the morning. In an update at 11:30 a.m., staff said water had been restored. Urgent surgeries had resumed and the cardiac catheterization lab is now up and running.
Grand River Hospital also had some services "temporarily delayed" in the morning, but the hospital is open.
A broken water main left most Kitchener residents without water or with low water pressure at around 7:20 a.m., according to the Region of Waterloo.
In an update at 11:30 a.m., the hospital said water pressure had been restored and staff were working to get all services back up and running as usual, spokesperson Mark Karjaluoto said.
"With respect to surgical cases for example, our intention is to work later in the day so as to avoid postponing cases to another day," Karjaluoto said.
Both the public and separate school boards in Waterloo region reported just after 10 a.m. that water had been restored at local schools.
Schools are open in the Waterloo Region District School Board. At about 8:45 a.m. the board tweeted that the City of Kitchener informed the board's facilities department that "they should have everything fixed around 9 a.m."
The school board also asked parents that kept their children home for the day to call the attendance line to report their child's absense.
Kitchener Mayor Berry Vrbanovic tweeted that people can report water issues to the city, but "call volumes and wait times are extremely high right now."
The City of Waterloo also tweeted people experienced a loss of water pressure in the Westmount area and near the city limits in the north, east and south.
Burcu Arici's family owns Morris Car Wash, stood beside the building and looked at the water over the parking lot.
"It has gotten worse since I came at around eight this morning. The parking lot was half full but now it's taken over all of the parking lot," she said around 9:30 a.m.
"The house next door, we own that as well, it is completely flooded. We can't even get in," she said. "Our basement is completely full at the moment. We had spare tires in there and they're just floating around."
She said, technically, the car wash is still open for detailing appointments but said they "can't really do anything without water."
"We don't currently have running water," said Erin McKlusky. "We don't have access to water, washrooms and also it's a fire safety hazard."
She and her colleague Dong Hu said they plan to work from home instead — but both said they had little to no water at home when they left for work that morning.
Other nearby businesses got their water back just in time to serve customers, including B&T Food on King Street E., which opened at 9:30 a.m., as usual.
The Kitchener Public Library said the Central, Country Hills and Grand River branches were also delayed in opening Thursday due the water outage.
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Water has been restored but residents could see fluctuations in pressure after a massive water main break in Kitchener.
The Region of Waterloo says in a press release that they have augmented the water supply to bring water pressures back after Wednesday mornings break.
Grand River Hospital had its water affected in the break, but water has since been restored to their services. A spokesperson for the hospital says that plans are in place to work later in the day to avoid postponing surgeries.
The large water main on Charles Street was hit by a contractor around 7:20 a.m. in the area of Madison and Cameron.
Drewlo Holdings says one of its contractors was drilling near the place of the break, but that the cause of the break is still unknown.
"A shoring contractor was drilling in a location near the break. All necessary approvals and locate requests were in place," the company says in a press release.
The city is asking people avoid this area while repair work is ongoing, as a huge pond had formed in the area.
Residents can expect fluctuations in their water pressure and discolouration of water, which can stain laundry.
Its recommended to run the cold water tap nearest to your water supply for ten minutes to get rid of discoloured water.
A watermain break on King Street causes massive water outage in Kitchener and Waterloo (Jeff Pickel/CTV Kitchener)
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