According to OC Transpo, the delay was caused by a door malfunction on a train travelling along the line. The initial call for service came in at 8:15 a.m.
Later that morning, OC Transpo brought in bus service to alleviate the bottleneck at Tunney’s Pasture station. Passengers on the trains were asked to disembark and instead hop on a bus to get downtown.
Thought Id swing by Tunneys on my ride to work. Riders are expressing their feelings to me in no uncertain terms as they walk by. pic.twitter.com/S4IXO4s8D0
On Tuesday morning, a similar delay was also caused by a door malfunction, with the train in question needing to be taken out of service to fix the issue.
According to OC Transpo boss John Manconi, when a train in the centre of the line is in need of repairs, other trains need to be moved in order for that train to be taken off the line.
Barrhaven residents please note OC Transpo has experienced a door issue at Lyon station . Diversion rail service has been implemented . Replacement bus service has also been implemented
“Door faults, or any issue that cannot be repaired or addressed on the spot and which cause the train to become immobilized, require the use of a diversion line to detour trains around the obstacle until the affected train can be moved off the line,” said Manconi in a letter to riders after Tuesday’s delay.
Kudos to the staff at Tunneys giving calm and clear directions to R1 bus service! #OCTranspo #LRT #Ottawa pic.twitter.com/SMMB9rFAh5
For the second morning in a row, a single jammed door caused long delays and crowded platforms up and down the Confederation Line, with some fed up passengers finishing their journey on foot.
A train door became stuck at Lyon station at about 8 a.m., causing delays that lasted until about 9:30 a.m. Once again, the domino effect meant passengers who continued to pile off buses crammed platforms, escalators and concourses, especially at the line's end points.
It was practically a repeat of Tuesday morning's commute, only according to some passengers, worse.
Many riders opted to walk the 3.5 kilometres from Tunney's Pasture station to their offices downtown, including Rob Laflèche.
"It's a disaster," Laflèche said. "There was no place to come out. There were hundreds and hundreds of people inside [the station], and you can't do anything."
OC Transpo ran R1 replacement buses between Tunney's Pasture and Rideau stations until about 9:20 a.m.
With the trains not running, OC Transpo staff marshalled commuters out of the station and back on to the bus platform where special R1 buses — some still displaying the “ready4rail” slogan — carried passengers downtown.
Lane Bourbonniere and Austin Tarin were among the throng of frustrated passengers who elected to hail a cab or summon an Uber to finish their trip.
"It's a little frustrating because we wake up early to get to work assuming that OC Transpo is going to be reliable, and it's been showing that it's not," Bourbonniere said.
This is ridiculous. All I can do is laugh.- Austin Tarin, passenger "It's comical at this point," Tarin added. "It's day three and this happens already a second time? This is ridiculous. All I can do is laugh."
Tarin also had a message for OC Transpo and the city's general manager of transportation services, John Manconi.
"You rushed it. Fix the stuff or bring buses back at least until the next stage is complete. You can't be doing this in the first weeks."
By 9:15 a.m. Line 1 had resumed full service, but OC Transpo anticipated delays would continue for some time.
On Tuesday a passenger held a door open at uOttawa station and broke it, taking more than an hour for train travel to return to normal as the problem train was removed.
When asked about door issues on Friday, before the three week transition period with parallel bus service ended, the city said doors were working properly 80,000 times a day and incidents happened "a very small percentage" of the time.
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